Customer service speeding up communication and efficiency
With 69% of customers choosing to move away from companies due to lack of a personal bond, building loyalty across all platforms is a must.
Customer experience starts from the very first touchpoint, so personalised online booking and subsequent communications need to feedback to your CRM.
WHY DO I NEED A CRM CONSULTANT?
With many platforms out there offering very different solutions, having a clear objective is key. By taking advantage of a FREE chat with a consultant you can be assured the nuances of your business will be scoped giving you a consolidated perspective.
WHAT MAKES A GOOD CUSTOMER EXPERIENCE?
It goes without saying that your staff are the main driver of customer experience once you ‘have’ your customer on the premise. But customer experience is expected from the booking stage to the end review. Having a joined-up 360-degree view of all touchpoints will help you build brand loyalty, so your customers return to you again and again.
CAN ALL OUR CUSTOMER ENQUIRIES/BOOKINGS BE CAPTURED BY D365?
D365 can be integrated with external web platforms so bookings and enquires can be fed back into CRM.
Customer satisfaction can be enhanced by automating the services they specifically require on booking, including – check-in procedures, parking information and catering for special dietary requirements.
COULD OUR MARKETING BE INTEGRATED?
Legacy marketing platforms can be integrated or the data on them can be migrated, so future marketing results will be fed back into D365 CRM. Having all data in one place means you get a 360-degree view of each customer.
CAN CUSTOMER SATISFACTION FEED-BACK BE MONITORED?
Customer satisfaction can be gauged every step of the way with Customer Voice surveys embedded on your website.
Feedback from external websites can also be integrated back to D365 so positive reviews can be capitalised on and negatives can be addressed immediately.
BOOK YOUR CALL
The Hospitality sector has been hit hard by Covid-19, and in order to get the best return as trade opens up again, please feel you can talk to us about your CRM issues. We won’t try to blind you with science, we can consult on existing systems and advise on possible additions or alternatives.