hospitality sector

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With 69% of customers choosing to move away from companies due to lack of a personal bond, building loyalty across all platforms is a must.

Customer experience starts from the very first touchpoint, so personalised online booking and subsequent communications need to feedback to your CRM.


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The Hospitality sector has been hit hard by Covid-19, and in order to get the best return as trade opens up again, please feel you can talk to us about your CRM issues. We won't try to blind you with science, we can consult on existing systems and advise on possible additions or alternatives.

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Why do I need a CRM consultant?

With many platforms out there offering very different solutions, having a clear objective is key. By taking advantage of a FREE chat with a consultant you can be assured the nuances of your business will be scoped giving you a consolidated perspective.

What makes a good customer experience?

It goes without saying that your staff are the main driver of customer experience once you ‘have’ your customer on the premise. But customer experience is expected from the booking stage to the end review. Having a joined-up 360-degree view of all touchpoints will help you build brand loyalty, so your customers return to you again and again.

Can all our customer enquiries/bookings be captured by D365?

D365 can be integrated with external web platforms so bookings and enquires can be fed back into CRM.

Customer satisfaction can be enhanced by automating the services they specifically require on booking, including – check-in procedures, parking information and catering for special dietary requirements.

Could our marketing be integrated?

Legacy marketing platforms can be integrated or the data on them can be migrated, so future marketing results will be fed back into D365 CRM. Having all data in one place means you get a 360-degree view of each customer.

Can customer satisfaction feed-back be monitored?

Customer satisfaction can be gauged every step of the way with Customer Voice surveys embedded on your website.

Feedback from external websites can also be integrated back to D365 so positive reviews can be capitalised on and negatives can be addressed immediately.

We have been working with Clare Kay, CEO of Inturi, for many years. We find communication is easy with Clare as she can explain things that are highly technical in a clear and concise way.
Nikki Riddle - Marketing Manager
The Licences I have presently are at manageable costs and I know I can scale up over the years by buying more. The advice I have had from Inturi has been invaluable and I will consult further with them as my business scales.

The Dynamics 365 healthcare vertical and has everything we need, meaning that it can be configured to a bespoke structure for us. In addition, all system updates from Microsoft will automatically transfer to our cloud-based CRM
PronoKal UK - Doctor Philip Bazire
Receiving both positive and negative feedback from our customers has always been really important in helping us to minimise client churn and in providing us with testimonials and reviews.

The new system allows branches to receive all feedback from the surveys in real-time.
Paul Stairmand - Senior Marketing Manager
Toby, Clare and the team at Inturi constantly provide helpful solutions to how Businesses can operate more seamlessly and efficiently. Cant help but to be impressed.
Clover HR - Michael Doolin
Great, knowledgeable team that managed to deliver to our tight timeframe. Would recommend.
Cowry Solutions - Nigel Ridpath
Close contact with the development team, listening to their explanations, meant that I acquired a deeper understanding of the platform and was thus able to help my employees move seamlessly from the old to the new Dynamics 365 CRM. My team took to it immediately and the feedback from them was duly fed back to Inturi, who used it to further enhance the user experience.
PronoKal UK - Doctor Philip Bazire
Professionalism, Quality, Responsiveness, Value.
Vietec - Danielle Connelly
Excellent friendly service, created the best solution to meet our needs, highly recommended.
Clover - C L Howitt
We have been working with the team at Inturi for over 6 months and they have significantly opened our eyes to the possibilities available to us through their knowledge on digital transformation, CRM and Microsoft technologies.

They have guided, advised and managed our own APP development ideas, and are very much our preferred technology partner.
Benjamin Drew - Director of Innovation & Skills
The Inturi team assured me that their adaptation of the Dynamics 365 environment would always be under my control. I have the assurance of knowing that another Microsoft partner would be able to step in - I would like to add, that I have no reason to think that I would part with Inturi though.
PronoKal UK - Doctor Philip Bazire
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