Support Options
Managed Services
Flexible monthly pay-as-you-go allows you to increase and decrease your committment as your needs change
Fixed Price
A fixed price annual contract provides you with essential break fix support for your business critical systems.
Not sure which option suites you’re needs? give us a call and we’ll get you on the right path
Managed Services
Managed Services provide a flexible option to help combine the cost of support, further changes and other services into a single pot and then services are consumed based on the customers needs.
Customers can purchase time on a monthly basis starting from as little as 1 hour up to many days per month, this time is ‘banked’ and available to draw down on as and when the customer requires.
Managed Services include:
System Support
Customisation
Development
Training
Data Imports
Documentation
Consultancy
Power BI Reports
Integration
Customers are able to flex their Managed Services commitment, scaling up when they have a large project coming up and back down for Business as usual.
A Customer Portal provides the client access to time used and remaining hours 24×7
Fixed Price
A Fixed Price support agreement provides Standard support and Break Fix type support on any agreed supported platforms.
Standard Support and Break Fix type items include:
Managing the Cloud platform and managing licenses
Managing the Microsoft Database and Platform if On-Premise
Investigating Errors with standard Microsoft features
Logging support tickets with Microsoft
Liaising with Microsoft and applying fixes / updates
User How to support for the platform
Managing any Integrations
As each implementation is different, a review of the clients current system will be required initially before a quote is provided
How is support different at Inturi?
Our support team will know your system, its architecture and how the platform it is utilised within your business so you won’t have to keep repeating yourselves when you log a case.
dedicated account manager
Named consultant
access to our portal to log and mange support requests
manage your monthly support commitment
Access to support via Phone, Email, Teams and the Customer Service Portal